Because until not I don't hear anything or an email with an apology on my service I have received. Last not the least, I don't know if the Assistant Front Office Manager left you a message on my complaint if no, I think they don't value your guest when they stay at your hotel. Hope on my next visit, I would not like to see that waitress unless she had a good attitude approach. I kindly request to let your HR department to provide the staff with proper training specially how to approach a guest.

Still, I was waiting for you in the morning, and we were running time to leave a bit early. Not a restaurant supervisor who not even know his job responsibility. At least put a second in charged or a manager on duty when you are not around who can handle a guest complaint. I have been looking to meet you on that night, unfortunately you were not around. Indeed No.The supervisor in the restaurant is not even qualify to be a restaurant in charged in that night, not even knows how to handle a complaint. What the hell, we are paying not drink for free, I would like to ask you the general manager with all my respect did we fight or disturbed anyone during our stay at your hotel. That the moment myself and the Executive Chef we get really really upset, when I saw the waitress lady came all the way from the Steak house restaurant to Gate bar, saying her another colleague not to serve us drink. Never mind, However, we left the restaurant on the spot, and we all went to the Tokyo steak house & sushi restaurant outside the hotel.Īfter we came back to the hotel, we went to the casino again to play, after sometimes we decided to have a drink in the Gate bar. In fact, the restaurant was empty with only three guests. Seriously this how a waitress or waiter should approach a customer in hospitality industry. The waitress was informed to my friend who is an Executive chef that his voice is too loud inside the restaurant, if he doesn't lower his voice tone might throw us out. We went to dined in the steak house Restuarant.

I am an F&B Operations Manager with 18 years' experience working in the hospitality industry around the world with 97 nationalities but never seen this service in my life. What had surprised us is the poor service, attitude, communication and lack of training of the entire hotel staff and specially the waitress in the steak house restaurant. We just wanted to go out of our town and travelled to Hobbs to chill and play casino. I have booked for one night stay at Zia Park & Casino together with two of my colleagues.

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